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OneDesk

Social Tools for Businesses


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Published 10/27/2011 and rated Ratingstars3 3 out of 5 stars
by AppAppeal Editor
What can you use the app for?

OneDesk helps businesses and professionals close the gap between clients, employees and others and their product and customer service processes. The application includes product management tools that permit the user to centralize their portfolio. Customer engagement is enhanced by social media monitoring components that work with many popular websites including Twitter, Facebook and LinkedIn. Users can view trending topics and receive notifications when new conversations mentioning their brand, a competitor or something related to their industry. Release management tools allow the user to assign requirements and feedback, build hierarchical product structure and plan schedules as well as resources and working hours. OneDesk also supplies a help desk solution that provides convenient issue sorting by source date and relevance as well as tickets created around customer feedback.

OneDesk screenshot
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What is the history and popularity of the app?

OneDesk was founded in 2008 to offer businesses a way to streamline communication with customers as well as within their own organizations. The application was met with positive media coverage, including a review posted by Business Review USA. Users especially appreciated the client feedbac k related features that made it much easier to receive suggestions and comments directly from the client. Today, many companies use OneDesk as an all-in-one solution to improve communication with clients and others.

What are the differences to other apps?

OneDesk attracts attention because of the diverse collection of tools that come with it. The application is designed to streamline communication and collaboration between professionals and their clients. Projects can be managed conveniently and help desk tasks can be managed in one place. The application also helps clients share their input with the businesses they purchase products from. OneDesk packages many tools that make up convenient solutions for everyday business tasks.

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How does the web app look and feel to use?

OneDesk maintains a professional appearance with hints of unique style worked in all the right places. Colorful icons and user profile images complement white text boxes along with three dimensional chat bubbles that contain easily recognizable logos so users can quickly see where the inquiry is originating from. The application’s product planning tools utilize soft, subtle colors to create a low key, yet eye-catching setting to meet deadlines and complete tasks.

How does the registration process work?

A new user can get started by clicking the red “Sign Up for Free” button in the upper, right hand corner of the OneDesk homepage. A pop up box appears and asks the user for an email address. After submitting the address, the user must check their email for a message containing an activation link. After clicking the link, another form appears and asks the user for a password, first and last name, phone number and organization name.

What does it cost to use the application?

Users who create a free account are given access to all core applications (such as social media monitoring, feedback and idea management, customer service tools, case management and project management), full collaboration capabilities and the ability to share a workspace with others. The free account also includes up to three workspaces, up to 30 customers, three organization members per workspace, three users per organization and up to 100 MB attachment storage space. A Pro account is available for $30 per user per month. The Pro plan includes unlimited customers, unlimited workspaces, unlimited users per workspace and 1 GB of attachment storage space.

Who would you recommend the application to?

OneDesk.com is intended for businesses and organizations that work with clients. Teams will get the most use out of OneDesk, which includes shared workspaces and planning tools that can make project completion easier. Companies can service their customers better through the user feedback and idea tools. The application is easy to use and incorporates a number of handy features that can streamline the way businesses and customers communicate with one another.

  • Projects can be managed with schedules and resource allocation tools
  • Notifications alert the user when their brand is mentioned in social networks
  • Businesses can receive ideas and feedback directly from their customers
  • Project requirements can be created, monitored and analyzed
  • Gantt charts are built in for easy scheduling
  • Common processes can be automated through OneDesk


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Top 3 Alternative Apps

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  • Small square Mavenlink
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  • Small square JIRA
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OneDesk pricing

FREE - Permanently free version
Most expensive plan (per month) : $30.00
(unlimited workspaces, unlimited members, 1 GB attachment storage/user)

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